Shipping Policy

1. Shipping Coverage

Fassence currently ships across India. We are working to expand our delivery network. For international shipping enquiries, please contact us directly.

2. Shipping Charges

• Free shipping on all orders above ₹1,999.
• A flat shipping fee of ₹99 applies to orders below ₹1,999.

3. Delivery Timelines

• Metro cities: 3–5 business days.
• Tier 2 & Tier 3 cities: 5–7 business days.
• Remote areas: 7–10 business days.

Please note that delivery timelines may vary during festive seasons, sales events, or due to unforeseen circumstances such as natural calamities or logistics disruptions.

4. Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also reach out to our support team for tracking assistance.

6. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of the expected delivery date at fassenceofficial@gmail.com. We will work with our logistics partners to resolve the issue as quickly as possible.

7. Incorrect Address

Please ensure your shipping address is accurate and complete. Fassence is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided at checkout.